Subscription & Billing Policy
Effective date: 2026-07-30
Business use and Shopify billing
OmniAI subscriptions are offered to Shopify merchants acting for business or professional purposes. Paid subscriptions and plan changes are approved, billed, renewed and, where applicable, prorated through Shopify. The price, currency, billing interval and amount shown on Shopify's approval screen are the amounts you authorize. OmniAI does not collect or store payment-card information.
Billing cycles and Credits
Unless Shopify states otherwise, paid subscriptions renew every 30 days. A Billing Cycle begins when a paid subscription or renewal becomes ACTIVE and ends at Shopify's current-period end date. Credits are usage units, not money or stored value; they have no cash value, may not be transferred or redeemed, do not roll over unless stated otherwise, and expire at the end of the applicable usage period.
First paid subscription and resubscription
A trial, expired subscription, cancelled subscription, and a newly purchased paid subscription are separate usage periods. Once Shopify confirms the paid subscription as ACTIVE, used Credits begin at zero and the full allowance of the purchased plan is granted. Pending, declined, cancelled, failed, or incomplete approvals do not reset usage.
Upgrades
Upgrades from one active paid plan to a higher-priced paid plan take effect after Shopify confirms the new subscription as ACTIVE. Shopify may prorate the price difference. Credits already used remain used; for the balance of the current Billing Cycle, OmniAI adds a prorated portion of the difference between the new and former plan allowance. At the next Billing Cycle, usage resets to zero and the full upgraded allowance applies.
Downgrades
Downgrades from an active paid plan to a lower-priced paid plan are scheduled for the next Billing Cycle. Until then, the current plan, features, allowance, and used-Credit balance remain in effect. There is no immediate Credit reset or refund. When Shopify starts the lower plan's new Billing Cycle, usage resets to zero and the full lower-plan allowance applies.
Renewals and records
When Shopify confirms a new Billing Cycle for an ACTIVE subscription, the prior cycle's usage does not carry over and the full active-plan allowance becomes available. Duplicate callbacks, webhooks, or requests for the same subscription and Billing Cycle do not create another reset or allowance. Shopify's records govern subscription charges and status; OmniAI's records govern Credit calculation and consumption.
Questions
Contact app.omniai@gmail.com if you believe a subscription charge, plan status, or Credit allowance is incorrect. These terms do not limit mandatory rights that cannot lawfully be excluded.