Frequently Asked Questions About OmniAI

OmniAI is an AI-powered Shopify assistant designed to help merchants manage, improve and grow their stores through natural-language instructions.

OmniAI connects through Shopify's secure installation and authorization flow. The store owner controls which permissions are granted to the app.

No. OmniAI is designed so merchants can describe what they want in normal language without manually editing product data or code.

OmniAI can assist with supported store tasks such as improving product titles and descriptions, editing prices, generating content, working with product media and carrying out store-management actions available within the connected Shopify permissions.

For protected store actions, OmniAI presents a preview before execution. You can review the proposed changes and confirm them before they are applied.

Supported store edits include rollback information so recent changes can be reversed when an undo option is available.

OmniAI can process supported multi-product requests when the intended group of products can be identified clearly. It shows the affected products and proposed changes before execution.

Yes. OmniAI can create or rewrite product descriptions based on your product, audience, brand positioning and requested tone.

OmniAI supports product-image generation workflows when that feature is available on the active plan. Merchants can review generated assets before choosing whether to use them. Starter access excludes image and video generation.

OmniAI's public interface and support materials are currently documented in English. Generated content must be reviewed by the merchant, and OmniAI does not publish a guaranteed language-coverage list.

Credits represent usage of OmniAI features. Different actions may use different amounts depending on the model, complexity and media generation involved. OmniAI shows relevant usage information through its existing credit system.

Yes. The current Starter access option lets you try supported OmniAI workflows before choosing a monthly subscription. Current availability and terms are shown on the pricing section. View current pricing.

Additional actions may require upgrading, renewing or purchasing additional usage according to the active billing options shown in OmniAI.

OmniAI uses authenticated Shopify access and only performs supported actions within the permissions granted by the merchant. Private credentials, access tokens and internal identifiers are not exposed on public pages.

No. OmniAI does not access customer payment details or make purchases. It only performs explicitly supported Shopify operations within the permissions granted by the merchant.

Relevant merchant prompts and product context may be processed by OpenAI. OmniAI configures these requests not to be stored by OpenAI and does not submit them for model training. Access tokens and customer personal data must not be sent to AI providers. Read the privacy policy.

Retry with a clear instruction, verify that your Shopify connection is active and contact OmniAI support if the issue continues.

Email the OmniAI support team at app.omniai@gmail.com. Include a clear description of the issue, but never send passwords, access tokens or customer payment information. Email OmniAI support.